Manufacturer’s Warranty

Quality and performance

There are a number of risks associated with the purchase of tyres form unauthorised importers:

• Unlike Bridgestone, unauthorised importers may not import tyres that are specifically designed for Australian conditions. This means they may meet an alternative specification which is less suitable for Australian driving conditions.
  
  
• Unauthorised importers may provide tyres that are a few years old by the time they arrive in Australia and they may have been stored in unfavourable conditions.
  
  
• The mixing of tyres not imported by Bridgestone with tyres imported by Bridgestone on the same vehicle could create uneven wear, with some tyres wearing out faster than others. This could affect the handling of a vehicle.

Tyre warranty

Bridgestone is able to guarantee the tyres it imports will have particular qualities. The unauthorised seller cannot provide this assurance for tyres not imported by Bridgestone.

This is important because:

• Bridgestone provides a manufacturer's warranty for the life of the tyre for manufacturing or material defects associated with the tyre.
  
  
• If a tyre not imported by Bridgestone is defective or fails, any claims relating to that tyre are the responsibility of the importer - not Bridgestone.
  
  
• Bridgestone does not provide a manufacturer's warranty on any Bridgestone tyre not imported by Bridgestone (with the exception of tyres fitted to new vehicles as original equipment tyres).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

(1) to cancel your service contract with us; and

(2) to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

In short, the safest option is to ensure any Bridgestone manufactured tyres are purchased from an outlet supplied by Bridgestone.

If you are concerned about whether certain Bridgestone manufactured products have been imported by Bridgestone or by an unauthorised importer, please contact your supplier or Bridgestone.